Privacy Policy

a. Information you provide

• Account details (name, email, phone number, organization name)
• CRM data entered by your team (leads, businesses, notes, deals, quotes, payments, tickets, message templates, and documents)
• Call records and call recordings you choose to sync from the Android app
• Photos you capture for attendance, lead documents, or message templates

b. Android app, with your permission

• Phone state and call log. The app detects business calls, matches the number to a lead in your organization, and can show that lead while the call is in progress. It does not read the contact list saved on your phone.
• Call recordings. From the recordings folder you select, matching recordings are uploaded and attached to the call in your workspace.
• Location. Precise or approximate location is used for attendance, visit logging, geofence checks, and the team location map when those features are used.
• Camera. Used when you take an attendance photo or attach a photo to a lead or message template.

c. Automatically collected information

• Device and browser information
• Usage logs, session data, and diagnostic events
• IP address and approximate location

• Provide and improve The Sales CRM
• Manage user accounts, organizations, and customer support
• Match calls and recordings with CRM leads and show lead context on business calls
• Record attendance, visits, and location for the organization you belong to
• Send service updates and important notices
• Monitor platform security and prevent abuse

We do not sell your personal information. We may share data:

• With other members of your organization, according to their role
• With trusted vendors and service providers who help run our platform, such as hosting and error monitoring
• To comply with legal requirements or valid government requests
• In case of a merger, acquisition, or business transfer

Call logs, recordings, photos, and location data collected by our Android app are never sold and are not used for advertising.

When you connect Google, The Sales CRM uses your account only to show which Google address is connected and to create or cancel a calendar event that includes a Google Meet link. We do not read the rest of your calendar, and we do not access Gmail, Drive, or Photos.

The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.

Workspace user data is not transferred to third-party AI or machine-learning services, and it is not used to train generalized models.

We use appropriate technical and organizational safeguards to protect your data. While no system is completely secure, we continuously improve our security controls to reduce risk.

We retain data as long as your account remains active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Depending on your location, you may have rights to:

• Access, update, or delete your personal information
• Restrict or object to certain data processing
• Withdraw consent where processing is based on consent

You can stop call-log, location, or camera collection at any time by turning off those permissions for The Sales CRM in your phone settings. Data already stored in your workspace is handled under the retention terms above.

To exercise these rights, email contact@thesalescrm.in.

If you access The Sales CRM from outside India, your data may be processed in India, where data protection laws differ from those in your country.

The Sales CRM is not intended for children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy, contact: